We aim to provide a high level of service to all of our customers, but in the regrettable situation that you are not satisfied with the service you have received, and you wish to make a complaint about Built Asset Management, please follow these steps, so that we could address your concerns as effective as possible, turning a potentially negative situation into a positive one:

  1. Send your complaint in writing to [email protected] and address it to the Manager.
  2. We will acknowledge your complaint in writing within 5 working days and the full investigation will be undertaken. 
  3. The full written outcome will be sent to you by email within 15 working days.
  4. If you are not satisfied with the full written response from the Manager, you can write to the Directors. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt of your escalated complaint.
  5. Should you still be dissatisfied with the final viewpoint, you can raise your complaint with The Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH.

Membership number: PRS016094

The Property Redress Scheme’s Consumer Guide can be downloaded here: