We aim to provide a high level of service to all of our customers, but in the regrettable situation that you are not satisfied with the service you have received, and you wish to make a complaint about Built Asset Management, please follow these steps, so that we could address your concerns as effective as possible, turning a potentially negative situation into a positive one:
- Send your complaint in writing to [email protected] and address it to the Manager.
- We will acknowledge your complaint in writing within 5 working days and the full investigation will be undertaken.
- The full written outcome will be sent to you by email within 15 working days.
- If you are not satisfied with the full written response from the Manager, you can write to the Directors. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt of your escalated complaint.
- Should you still be dissatisfied with the final viewpoint, you can raise your complaint with The Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood WD6 1JH.
Membership number: PRS016094
The Property Redress Scheme’s Consumer Guide can be downloaded here: https://www.theprs.co.uk/Resource/ViewFile/66